Tharlonnchap

Terms of Service

Last updated: 6 March 2025

1. Introduction and identity of the trader

These Terms of Service (“Terms”) govern your use of the website tharlonnchap.world (“Website”) and any orders you place for products offered on it. The Website is operated by:

Tharlonnchap
215 Edgware Rd, Tyburnia, London W2 1ES, United Kingdom
Email: partners@tharlonnchap.world
Phone: +44 207 402 6134

References in these Terms to “we”, “us” or “our” mean Tharlonnchap. References to “you” or “your” mean the user of the Website or the customer placing an order.

By accessing the Website or submitting an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or place an order. We recommend that you read these Terms and our Privacy Policy and Return Policy before ordering.

2. Products and information

We offer PhytoCardia Balance, a food supplement (natural complex) intended to support vitality and comfortable digestion. Product descriptions, images and specifications on the Website are for information only. We strive to ensure that information is accurate and up to date but do not warrant that product descriptions, imagery or other content are error-free, complete or current. We reserve the right to correct errors and to update information without prior notice. The contract is formed on the basis of the product and price confirmed at the time you submit your order in accordance with section 5.

Food supplements are not intended to diagnose, treat, cure or prevent any disease. They are not a substitute for a varied and balanced diet or a healthy lifestyle. Individual responses may vary. If you have a medical condition or take medication, consult your doctor before use.

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

We may suspend or restrict access to the Website, or terminate your use, if we reasonably believe you have breached these Terms or for operational, legal or security reasons.

Intellectual property in the Website (including design, text, graphics, logos and software) belongs to us or our licensors. You may view and download content for personal, non-commercial use only. You may not copy, modify, distribute or use our content for commercial purposes without our written permission.

4. Prices and payment

Prices are displayed in British Pounds (GBP) and include VAT where applicable. They do not include delivery charges unless stated (e.g. “free delivery” where conditions are met). We will show the total price, including delivery, before you confirm your order where relevant.

We reserve the right to change prices at any time. Changes do not affect orders already accepted. Payment is due as indicated during checkout. We accept the payment methods displayed on the Website. By providing payment details, you confirm that you are authorised to use them. We and our payment providers process payments in accordance with applicable laws and our Privacy Policy.

If payment fails or is reversed, we may cancel the order or suspend delivery until payment is received. We are not liable for delays or failures caused by your payment method or your bank.

5. Orders and contract formation

When you submit an order via the order form on the Website, you are making an offer to purchase the product(s) on the terms stated (including price and delivery). We will send you an order confirmation (e.g. by email) once we have received your order. A contract between you and us is formed when we send that confirmation, or when we expressly accept your order in another way. We are not obliged to accept every order and may refuse or cancel an order (e.g. in case of error, suspected fraud, or if the product is unavailable). If we cancel after payment, we will refund you in full.

You are responsible for ensuring that the details you provide (name, address, email, phone) are correct and complete. We are not liable for non-delivery or delay caused by incorrect or incomplete details.

6. Delivery

We will deliver the product to the address you provide, using the delivery method and within the timeframes indicated on the Website or in your order confirmation. Delivery times are estimates and are not guaranteed. We will use reasonable efforts to dispatch within the stated period (e.g. 1–2 working days) and to deliver within the stated window (e.g. 2–5 working days for standard delivery), subject to availability and circumstances outside our control.

Risk of loss and title pass to you upon delivery to the address you specified (or to the carrier if you have arranged collection). If you are a consumer, you have certain statutory rights in relation to faulty goods; see section 8 and our Return Policy.

7. Consumer rights (UK)

If you are a consumer in the United Kingdom, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. You have the right to receive goods that are as described, of satisfactory quality and fit for purpose. If goods do not conform to the contract, you may be entitled to repair, replacement, a price reduction or a refund, depending on the circumstances. You also have a short-term right to cancel distance contracts (typically 14 days from delivery) and return goods for a refund, as set out in our Return Policy. Nothing in these Terms excludes or limits your statutory rights.

8. Limitation of liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Subject to that, we shall not be liable for: (a) indirect, consequential or special loss or damage; (b) loss of profit, revenue, data or goodwill; or (c) any loss or damage arising from your use of or inability to use the Website or the product, except where such loss or damage arises from our breach of contract or our negligence and relates directly to the product or the use of the Website for placing an order. Our total liability to you in respect of any order or use of the Website shall not exceed the amount you paid for the product(s) in that order.

We do not warrant that the Website will be uninterrupted, error-free or free of viruses or other harmful components. You use the Website at your own risk and are responsible for implementing your own security and backup measures where appropriate.

9. Data protection

We process your personal data in accordance with our Privacy Policy and applicable data protection law (including the UK GDPR). By placing an order or using the Website, you acknowledge that you have read and understood our Privacy Policy.

10. Complaints and dispute resolution

If you have a complaint about the product or our service, please contact us using the details in section 1. We will try to resolve the matter promptly. If you are a consumer in the European Union, you may use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. For UK consumers, this does not affect your right to bring court proceedings.

11. General

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from or in connection with these Terms or the Website, except where you are a consumer and the law of your country of residence requires otherwise.

If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce any right or provision does not waive that right or provision. We may assign our rights and obligations under these Terms to a successor; you may not assign without our consent.

We may amend these Terms from time to time. The “Last updated” date at the top indicates when they were last revised. Continued use of the Website or placement of a new order after changes constitutes acceptance of the updated Terms. For existing orders, the Terms in force at the time of the order apply.